Rare Spares

[HK1837]

I know my Public Liability Insurance wouldn't cover failure of a part I sold, nor should it I think? Indemnity Insurance wouldn't do it either I don't think. The only way out is Limited Liability (ie Pty Ltd). However if a mechanic can replace bushes and balljoints in a 2nd hand bit, I can't see why they can't be sold on an exchange basis, but Greg will probably elaborate later on this.

[sstorana]

I think the problem is they are not a normal external thread type grub screw. They are tubular with the inside threaded and a screwdriver slot at one end so they screw over the threaded adjuster shaft....... if you know what I mean.

Absinth

I am prepared to look at anything. I am currently working on doing ALL the Dash knobs for the LH/LX Torana and believe me, the small metal parts are very intricate. They are currently being CAD'ed up for me.

A picture would be a great start!

cheers
Mick

[Absinth]

I know my Public Liability Insurance wouldn't cover failure of a part I sold, nor should it I think? Indemnity Insurance wouldn't do it either I don't think. The only way out is Limited Liability (ie Pty Ltd). However if a mechanic can replace bushes and balljoints in a 2nd hand bit, I can't see why they can't be sold on an exchange basis, but Greg will probably elaborate later on this.

Byron, public liability and indemnity is usually trade specific. I am a Builder and my public liability covers anyone who is injured on one of my building sites.... my indemnity insurance covers damage or injury in case of faulty workmanship... IE if a deck I built collapses and injures or kills people.

Mechanics may have a higher risk so higher premiums but they would be covered the same as I am. This would apply to reconditioners, manufacturers etc.....

I would assume Gregs public liability would cover anyone injured while on his property and the indemnity would cover him for damage or injury that occurs should one of the parts he sells fail.

[GTS]

I sell spare parts for earthmoving machinery and legally I must have "Product Liability Insurance". I'm sure RS would be required to have the same.

[HK1837]

Problem with imdenity insurance (for me it is Professional Indemnity Insurance) is that is is an "insurance in force" product. You must keep it for the statute of limitations after you create your last piece of design, ie 7 years. When companies ask for it for a 2 year contract I increase the rate by 9 years of insurance over the two year period, and they quickly drop the idea. There is no argument that it is protecting their interest only, mine is protected by my Pty Ltd plus my experience!
I think GTS has it with Product Liability Insurance. I can't see how a recoed original part has any more issues than a cheap Chinese repro part, or paper thin panels?

[mr.jones]

Byron can you ask about A/C heater cores they are NLA, although you can still buy non A/C new?

Leroy

[ozbox]

Byron, public liability and indemnity is usually trade specific. I am a Builder and my public liability covers anyone who is injured on one of my building sites.... my indemnity insurance covers damage or injury in case of faulty workmanship... IE if a deck I built collapses and injures or kills people.

Mechanics may have a higher risk so higher premiums but they would be covered the same as I am. This would apply to reconditioners, manufacturers etc.....

I would assume Gregs public liability would cover anyone injured while on his property and the indemnity would cover him for damage or injury that occurs should one of the parts he sells fail.

cars are not buildings....very much a load of bullshit when it comes to reco but second hand is sold to suit reco...once past to a mechanic and he puts an earn on it then its his problem...big kettle of fish..

[GTS]

So what was the purpose of the meeting? Was it so RS could find out the depth of their own shortcomings?

[HK1837]

I think it was to get Ford and GMH Forum admins and knowledgeable forum people together to show them the Company's direction. Rares cops a pounding. Sometimes fair, sometimes not (one example is some idiot trying to fit door rubbers back to front and slagging off the product online). What they want is ALL feedback if possible, so they want us to send them legitimate complaints with a product's fit or finish plus also to correct wrong info. For example if someone here started bitching about the quality of a badge they bought 5 years ago, and that badge has been rectified so it now fits, I would tell them that they should contact Rares and get a new one (in this case they'd probably exchange the product). Or alternatively, if someone was asking why a certain other piece won't fit and it is because there is a problem with it, I could give them direct contact details for someone in head office that could help them.
In the end I think they realise they have failed us in a lot of areas in the past, and they are trying to improve not only their image (which obviously is important to them) but to get the word out there that the quality of the products are improving (which is the of primary importance to all of us).
I have no issue praising their good stuff, but I also have no dramas stating what is poor. From what I saw any poor products are slated for either improvement or removal from sale altogether, two such examples which have been removed and will never return are HQ and HJ complete cowl panels and rust repair sections for HK-HG guards. I asked specifically about the cowl sections for HQ and HJ-WB. It has been investigated, tooling costs exceed $100,000 (from memory it may have been $500,000). Cost per item would have to be over $600 each to be even considered. Sort of gives you a better perspective (it did for me anyway!).

[GTS]

I was in contact with Dave Ryan at RS and bought his attention to the cowl panel problem. RS organised a courier to have it returned to HQ and gave me a credit for it even though I purchased it from one of their dealers. Hats off to RS for that one.